Legal
Privacy Policy
Independent Building Group respects your privacy and is committed to protecting the personal information you provide to us through this website.
This Privacy Policy outlines how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, contact us, or engage with our services.
1. Who We Are
This website is operated by Independent Building Group.
Business details:
Independent Building Group
ABN: 65 633 589 812
QBCC Licence No: 15239614
Phone: 07 5400 1500
Email: admin@ibgsc.com.au
Independent Building Group is a Sunshine Coast custom builder specialising in new builds, renovations, extensions, outdoor living and custom building projects.
2. Information We Collect
We may collect personal information when you:
- Submit an enquiry through our website contact form
- Contact us by phone, email or social media
- Request information about our services
- Engage with us regarding a building project, renovation, extension or quote
- Interact with our website, advertising or digital content
The personal information we may collect includes:
- Your name
- Email address
- Phone number
- Property or project location
- Details about your building project
- Any other information you choose to provide through our enquiry form or communications
We may also collect non-personal information such as website usage data, browser type, device information and pages visited.
3. How We Use Your Information
We collect and use your personal information to:
- Respond to your enquiry
- Contact you about your project
- Provide information about our building services
- Prepare quotes, estimates or project-related communication
- Manage client relationships and project enquiries
- Improve our website, services and customer experience
- Send relevant follow-up communication where appropriate
- Meet legal, regulatory or business obligations
We will only use your personal information for the purpose it was collected, or for a related purpose that you would reasonably expect.
4. Website Forms and reCAPTCHA
Our website may use online forms to collect enquiry details. This site is also protected by Google reCAPTCHA, which helps reduce spam and protect the security of the website.
Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
5. Cookies and Website Analytics
Our website may use cookies, tracking pixels and analytics tools to help us understand how visitors use the website and to improve performance, content and marketing activity.
Cookies may collect information such as:
- Pages visited
- Time spent on the website
- Device and browser type
- General location data
- How you arrived at the website
You can adjust your browser settings to disable cookies, although some website features may not function as intended.
6. Marketing and Advertising
We may use information collected through our website, advertising platforms or enquiry forms to provide relevant marketing communication or improve our advertising.
This may include retargeting ads, email follow-ups or other communication related to your enquiry or our services.
You can opt out of marketing communications at any time by contacting us directly or using the unsubscribe option where available.
7. Disclosure of Personal Information
We do not sell your personal information.
We may disclose your personal information to trusted third parties where necessary to operate our business, respond to your enquiry or deliver our services. This may include:
- Website, CRM or marketing service providers
- Email and hosting providers
- Project consultants, certifiers, engineers, architects or suppliers where relevant to your project
- Professional advisers such as accountants or legal representatives
- Government, regulatory or legal authorities where required by law
We take reasonable steps to ensure any third parties we work with handle your information securely and appropriately.
8. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include secure digital systems, restricted access, password protection and trusted third-party platforms.
While we take reasonable precautions, no method of online transmission or storage is completely secure. By using our website, you acknowledge that you provide information at your own risk.
9. Accessing or Updating Your Information
You may request access to the personal information we hold about you.
You may also ask us to correct or update your personal information if it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
10. Retention of Personal Information
We will retain your personal information for as long as reasonably necessary for the purpose it was collected, including to manage enquiries, provide services, comply with legal obligations and maintain business records.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
11. Links to Third-Party Websites
Our website may contain links to third-party websites, including social media platforms or partner websites.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Privacy Complaints
If you have a concern about how your personal information has been handled, please contact us so we can review and respond to your concern.
We will take reasonable steps to investigate and resolve privacy complaints in a timely manner.
13. Contact Us
For any questions about this Privacy Policy or how your personal information is handled, please contact:
Independent Building Group
Phone: 07 5400 1500
Email: admin@ibgsc.com.au
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations or privacy practices.
The latest version will be published on this website.
Last updated: July 2026